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Planned power outage to affect 1,750 customers in Penetanguishene

Alectra Corporate Communications News Release / 2013/04/22

Work by PowerStream over 8-hour period on May 5 will improve distribution system reliability

PENETANGUISHENE, ON, April 22, 2013 – PowerStream will be implementing a planned power outage from 6 a.m. to 2 p.m. on Sunday, May 5, which will affect nearly half of the utility’s customers in the Town of Penetanguishene. The outage is required in order to allow PowerStream crews to safely conduct significant improvements to its electricity distribution system that will further enhance service reliability to the area.

Approximately 1,750 PowerStream customers residing in an area of the Town of Penetanguishene will be affected by the outage generally bordered by Fuller Avenue in the east, Robert Street East in the south and Church Street to Main Street in the west.  A detailed map depicting the affected areas is available on PowerStream’s website.

Power lines crews, contracted to do the work on behalf of PowerStream, will be completing the construction of a new distribution power line connecting two feeds from Hydro One’s sub-transmission power lines and incorporating motorized switching devices to increase system reliability.

PowerStream will be working in conjunction with the Town of Penetanguishene to provide advance notification to the residents and businesses within the affected area through a variety of communication channels including newspaper advertisements, automated telephone calls, distribution of flyers as well as website and social media postings.

Customers with questions can call the PowerStream’s Customer Care department at 1-877-963-6900, extension 25747, Monday to Friday between 8:00 a.m. and 4:00 p.m.


  • “We recognize that it is never convenient for customers to have their power off, even with advance notice, but doing this work will allow us in the future to more easily re-route power if we are having problems with our distribution system within the Town,” explained Mike Matthews, PowerStream’s Senior Vice President of Operations and Construction. “We will be doing as much preparatory work as possible in order to minimize the duration of the outage. However, some of the final work that needs to be done requires us to take the power off so that the work can be carried out safely by our workers.”


  • PowerStream currently distributes electricity to approximately 3,700 residential and business customers in the Town of Penetanguishene.
  • In addition to a 3-hour planned outage on November 27, 2011 that affected 825 customers in Penetanguishene, PowerStream was involved in a similar lengthy planned outage with Hydro One and Midland Public Utilities Corporation on September 27, 2009, which affected customers of all three utilities.


PowerStream is a community-owned energy services company providing power and related solutions to more than  355,000 customers residing or owning a business in communities located immediately north of Toronto and in Central Ontario. It is jointly owned by the Cities of Barrie, Markham and Vaughan.

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